Who pays you out
Because Zeongrow does not custody your funds, withdrawals are always handled by the exchange where your coins live. Zeongrow does not move your money. We do not bill or process withdrawals.
Step-by-step withdrawal
- Pause or close the bot deal in your Zeongrow dashboard to free the asset.
- Log in to your exchange directly.
- Initiate a withdrawal in fiat (CAD) to your bank, or in crypto to a wallet address.
- Complete any two-factor or anti-fraud prompts your exchange requires.
- Wait for the network confirmations (crypto) or the bank rail to settle (Interac e-Transfer, EFT or wire).
Typical timing for Canadian members
| Method | Typical timing | Notes |
|---|---|---|
| Crypto withdrawal (BTC/ETH) | 10–60 minutes | Subject to network congestion. |
| Stablecoin (USDT/USDC) | 2–15 minutes | Match the network on both sides. |
| CAD by Interac e-Transfer | Same business day | Bank rules apply. |
| CAD by wire | 1–2 business days | Lower fees than wire from the bank side typically. |
Fees
Zeongrow charges no withdrawal fees. The exchange may charge a flat or percentage fee; the receiving bank may charge a wire receive fee. Consult your exchange's fee schedule before initiating large withdrawals.
Cancelling a withdrawal
Once a blockchain transaction is broadcast it cannot be reversed. Always confirm the recipient address and the network. For CAD transfers, contact the exchange immediately if a transfer was set up in error.